Support

Questions, problems, or a dish we got wrong? Email support@vacationcue.com and we'll get back to you.

Common questions

Does it work without internet?

Yes, for the parts you need most in a restaurant. Menu scanning, the built-in dish database, spice levels, preset phrases, and your order card all work in airplane mode. Translation and explanations for unusual dishes need a connection.

The camera found no dishes

Get closer, fill the frame with the menu, and give it more light. Photographing one section at a time works better than the whole menu at once. You can scan several photos in a row — dishes add up and your order is kept.

I scanned a second page and lost my order

That shouldn't happen. Your order is kept for the whole meal, across as many photos as you scan, until you tap "End meal". If it did happen, please tell us.

What counts against my free explanations?

Only the in-depth explanation of a dish — what it really is, main ingredients, how it's cooked, and where the name comes from. Dish names, spice levels, translation, preset phrases, and order cards are free and unlimited. Viewing the same dish twice is never charged twice, and nothing is charged if loading fails.

I bought a Trip Pass and it's gone

Trip Pass credits are stored on your device, so they are lost if you delete the app or move to a new phone. The Unlimited Pass can be restored — open the Me tab and tap "Restore Purchases". If something looks wrong, email us with the date of purchase.

A dish description looks wrong

Please tell us the dish name and what was wrong. Food information is corrected by hand, and reports genuinely help.